SHAMSA's CV
SHAMSA AL MATROUSHI
People & Organization Manager • Chief of Staff
Profile summary
Dynamic, results-driven People & Organization professional with over 20 years of experience spanning HR Operations, Chief of Staff, and office management within fast-paced corporate environments. A trusted right hand to C-level leadership, known for turning complex, high-pressure demands from executive calendars to end-to-end visa processing into smooth, reliable outcomes. Combines sharp organizational judgment with genuine discretion to manage confidential information, multiple stakeholders, and competing priorities without dropping a thread. Fluent in English, Arabic, and Urdu.
Career highlights
Trusted Executive Partner Became the go-to right hand for the SVP of People, Organization & Sustainability, streamlining executive operations so leadership could focus on strategic priorities rather than logistics.
End-to-End Mobility & Visa Ownership Took full ownership of the employee visa and labor card lifecycle, building a close working relationship with Government Relations that kept the process compliant, transparent, and stress-free for employees.
Seamless Employee Lifecycle Experience Redesigned onboarding and offboarding touchpoints access, orientation, welcome kits into a consistent, welcoming experience that reflected well on the organization from day one.
Cross-Functional Problem Solver Built durable working relationships across Finance, IT, Procurement, and Facilities, becoming the person other departments could count on to get P&O initiatives over the line on time.
Career-Long Discretion at the Highest Level Sustained two decades of unbroken trust from senior leadership by consistently protecting confidential employee and executive information with professionalism and integrity.
Key skills
Professional experience
- Executive right hand: delivered seamless executive support to the SVP of People & Organization owning a complex calendar, agenda preparation, expense tracking, and follow-ups to ensure uninterrupted alignment with strategic priorities.
- Travel without the headaches: managed end-to-end business travel and visa logistics for senior leadership, arriving at every meeting fully prepared with documents, agendas, and stakeholder briefings in hand.
- Visa & labor card lifecycle owner: led compliant, transparent visa processing and renewals in close partnership with Government Relations, keeping employees informed and reducing uncertainty during transitions.
- Onboarding that sets the tone: ran full-cycle onboarding and offboarding access cards, parking, orientation creating a polished first impression that new hires consistently valued and driving continuous improvements to process and systems.
- Cross-department connector: built trusted working relationships with Finance, Government Relations, IT, Procurement, and Facilities to keep P&O operational requirements moving without delay.
- Confidential by default: handled sensitive employee and leadership information with discretion that upheld internal governance standards and preserved leadership's trust over a decade of service.
- Recruitment enabler: coordinated interview scheduling with C-level executives, giving talent acquisition teams the runway to move candidates through the pipeline efficiently.
- Learning logistics done right: organized venues, facilitators, and enrollment for L&D programs, removing friction so employees could focus on the training itself.
- Memorable corporate events: planned and executed leadership offsites and corporate events that strengthened engagement among C-level executives.
- Engagement champion: led team-building and recognition initiatives that contributed to a stronger, more motivated P&O team culture.
- Process-minded operator: developed organizational charts and business presentations while contributing ideas to continuous process improvement across the function.
- Service quality builder: directed customer service operations and introduced policies, FAQs, and satisfaction surveys that drove measurable improvements in client experience.
- Team developer: trained, motivated, and supervised a customer service team, lifting performance against quality standards.
- Efficiency-focused: streamlined verification, payment processing, and reporting functions, and coordinated across departments for faster issue resolution.
- High-volume, high-quality service: managed a demanding call volume while resolving customer inquiries and promoting banking products, collaborating with internal teams for timely resolutions.
- Office operations architect: managed cross-departmental coordination spanning accounting, purchasing, and customer service for the Chairman's office.
- Cost-conscious leader: implemented policies and operational guidelines that improved efficiency and reduced costs, while overseeing payroll, inventory, and vendor negotiations.
Education
Certifications
Languages
English · Fluent
Arabic · Fluent
Urdu · Fluent